privacy policy

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This privacy policy applies between you, the User of this Website and The London Ethical Cleaning Company Limited, the owner and provider of this Website. The London Ethical Cleaning Company Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.

 

This privacy policy applies only to the actions of The London Ethical Cleaning Company Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. 

 

Policy key definitions:

  • "I", "our", "us", or "we" refer to the business, The London Ethical Cleaning Company Ltd.

  • "you", "the user" refer to the person(s) using this website.

  • GDPR means General Data Protection Act.

  • PECR means Privacy & Electronic Communications Regulation.

  • ICO means Information Commissioner's Office.

  • Cookies mean small files stored on a user's computer or device.

 

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

We are exempt from registration in the ICO Data Protection Register because we hold data only for staff administration, advertising, marketing and public relations and accounts and records

 

 We may collect the following Data, which includes personal Data, from you:

  • Name

  • Date of Birth;

  • Gender;

  • Contact Information such as email addresses and telephone numbers;

  • Demographic information such as post code, preferences and interests;

  • Financial information such as credit / debit card numbers;

  • IP address (automatically collected);

  • in each case, in accordance with this privacy policy.

 

  • Lawful basis: Consent
    Where our purpose for processing is: Marketing and Sales, Customer Services and HR
    Which is necessary for, but not limited to,: Advertising and commercial research, Electronic communication services and Site security

We process your information in the following ways:Collection and storage

Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties.

 

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

 

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed;

  • the right of access;

  • the right to rectification;

  • the right to erasure;

  • the right to restrict processing;

  • the right to data portability;

  • the right to object; and

  • the right not to be subject to automated decision-making including profiling.

 

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

 

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

 

Sponsored links, affiliate tracking & commissions

Our website does not contain adverts, sponsored or affiliate links on any pages. 

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR.

Security

Data security is of great importance to The London Ethical Cleaning Company Limited  and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.

We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Accessing your own Data

You have the right to ask for a copy of any of your personal Data held by The London Ethical Cleaning Company (where such Data is held) on payment of a small fee, which will not exceed £2.00.  

Changes to this privacy policy

The London Ethical Cleaning Company Limited  reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.  

The London Ethical 

Head Office

The London Ethical Cleaning Company

85 Great Portland Street

London

W1W 7LT

0208 062 2850

Happy Cleaners = Better Cleaning

Registered in England   12534588

Opening Hours

Mon - Fri: 8am - 7pm
​​Saturday: 9am - 5pm
​Sunday:   9am - 5pm

© The London Ethical Web Designers 2020

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